Rack Mate’s Take on MSP
We all use computers nowday’s. Every business relies on them. Lets keep them working and trouble free with Rack Mate
Hardware
Rack Mate picks the correct hardware and software for you with over 10 years experience
security
We know what your files mean to you we aim to keep them safe with market leading software
Contact
We’re not a fan of send a ticket and wait. Rack Mate is a call away 24/7
OUr People Care
Our professional team are passionate. Its the Rack Mate Way
MSP Services we offer
See our below list of services we provide and if its something you think could suit your business get in contact for tailored service quote
Daily Business
Security
Backups
Deployments
Indicitive Pricing
Rack Mate has provided the below estimate cost for basic services. Whilst we price on an À la carte model we know the importance of having a ball park figure
Per PC Management
/ month
10 minutes per month support
Automatic Patching of Windows / Thirdparty Software
Advanced Monitoring and notifications
Remote Support
Managed EDR (Antivirus)
Basic Tech Stack
Additional Support Billed @ Standard Rate
Backups
/ month
Unit Price is for 1TB
Differential or Full Backups
Choice of Cloud, Offsite, Internal
Air Gapped Backups additional $20 ea
Raw Data Only Via SFTP Transfer
Optional Extra: Server Images / Hardware
Optional Reduction: O365 Only Account
Security Per Device
/ month
Managed EDR
Managed SEIM
24×7 Security Centre
Managed Externally
12 Month Commitment
Auto Isolate on Detection
Rack Mate Assisted Remediation and Damage Report
Onsite Support
/ Hour
Includes Callout
Within Service Zones
Scheduled Appointment
Hardware Installation
Training
Large Onsite Deployment
Excludes Trade Install Costs
Business Start up Pack
/ month
Includes 1x O365 Email (standard)
Initial Configuration of Package
Month to Month Plan (min 3 month commit)
Auto Managed 1x PC (With EDR)
1x Website Basic Design and Domain
Office 365, One Drive and Email Backup
Laptop Backup Daily
Tradie Pack
/ month
1x Office365 Standard Email, Word, Excel
1x User Tradify Account Configuration Only
1x Xero Account Configuration Only
Phone Setup (Remote)
12 Month Commitment
Laptop Setup
6am-6pm Phone Support
The above has been provided as an average estimate only. Rack Mate will initiate a onsite free of charge meeting to arranage a quotation and provide profressional opinion for your review. All excluded hourly rate will be billed at $115
per hour ex gst. All above figures exclude GST
Estimates subject to change