{"id":1282,"date":"2025-01-07T21:49:51","date_gmt":"2025-01-07T11:49:51","guid":{"rendered":"https:\/\/rackmate.com.au\/?page_id=1282"},"modified":"2025-06-08T22:45:44","modified_gmt":"2025-06-08T12:45:44","slug":"msp-managed-service-provider","status":"publish","type":"page","link":"https:\/\/rackmate.com.au\/index.php\/msp-managed-service-provider\/","title":{"rendered":"MSP – Managed Service Provider"},"content":{"rendered":"
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Rack Mate’s Take on MSP<\/h3>\n <\/div>\n <\/div>\n
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We all use computers nowday’s. Every business relies on them. Lets keep them working and trouble free with Rack Mate<\/p>\n <\/div>\n <\/div>\n

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Hardware<\/h5>\n <\/div>\n <\/div>\n
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Rack Mate picks the correct hardware and software for you with over 10 years experience<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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security<\/h5>\n <\/div>\n <\/div>\n
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We know what your files mean to you we aim to keep them safe with market leading software<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Contact<\/h5>\n <\/div>\n <\/div>\n
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We’re not a fan of send a ticket and wait. Rack Mate is a call away 24\/7<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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OUr People Care<\/h5>\n <\/div>\n <\/div>\n
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Our professional team are passionate. Its the Rack Mate Way<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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MSP Services we offer<\/h2>\n <\/div>\n <\/div>\n
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See our below list of services we provide and if its something you think could suit your business get in contact for tailored service quote<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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Daily Business<\/h5>\n <\/div>\n <\/div>\n
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    \n \n <\/path>\n <\/svg><\/span><\/div> Software Installation<\/span><\/span>\n <\/div>\n <\/span>\n
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    \n \n <\/path>\n <\/svg><\/span><\/div> Printer Setup<\/span><\/span>\n <\/div>\n <\/span>\n
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    \n \n <\/path>\n <\/svg><\/span><\/div> Windows Patching<\/span><\/span>\n <\/div>\n <\/span>\n
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    \n \n <\/path>\n <\/svg><\/span><\/div> Existing Program Patching<\/span><\/span>\n <\/div>\n <\/span>\n
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    \n \n <\/path>\n <\/svg><\/span><\/div> Remote Control Assistance<\/span><\/span>\n <\/div>\n <\/span>\n
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    \n \n <\/path>\n <\/svg><\/span><\/div> Outlook Configuration<\/span><\/span>\n <\/div>\n <\/span>\n
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    \n \n <\/path>\n <\/svg><\/span><\/div> Internet Setup (Check our Networking Services)<\/span><\/span>\n<\/div>\n<\/span>\n
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    \n \n <\/path>\n <\/svg><\/span><\/div> Onsite Assistance (In service areas)<\/span><\/span>\n <\/div>\n <\/span>\n
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    \n \n <\/path>\n <\/svg><\/span><\/div> Assitance with Popular Cloud Software<\/span><\/span>\n <\/div>\n <\/span>\n
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    Security<\/h5>\n <\/div>\n <\/div>\n
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      \n \n <\/path>\n <\/svg><\/span><\/div> Leading Anti Virus Technology<\/span><\/span>\n <\/div>\n <\/span>\n
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      \n \n <\/path>\n <\/svg><\/span><\/div> Managed Antivirus<\/span><\/span>\n <\/div>\n <\/span>\n
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      \n \n <\/path>\n <\/svg><\/span><\/div> EDR \/ XDR’s<\/span><\/span>\n <\/div>\n <\/span>\n
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      \n \n <\/path>\n <\/svg><\/span><\/div> SEIM Logging<\/span><\/span>\n <\/div>\n <\/span>\n
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      \n \n <\/path>\n <\/svg><\/span><\/div> File Access Control<\/span><\/span>\n <\/div>\n <\/span>\n
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      \n \n <\/path>\n <\/svg><\/span><\/div> AI powered Program Monitoring<\/span><\/span>\n <\/div>\n <\/span>\n
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      \n \n <\/path>\n <\/svg><\/span><\/div> Multi Factor Authentication<\/span><\/span>\n <\/div>\n <\/span>\n
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      Backups<\/h5>\n <\/div>\n <\/div>\n
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        \n \n <\/path>\n <\/svg><\/span><\/div> Office 365 Outlook, One Drive, Sharepoint Backups<\/span><\/span>\n <\/div>\n <\/span>\n
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        \n \n <\/path>\n <\/svg><\/span><\/div> Up to 15 minute increments (Hardware dependant)<\/span><\/span>\n <\/div>\n <\/span>\n
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        \n \n <\/path>\n <\/svg><\/span><\/div> Server Backups and VM’s<\/span><\/span>\n <\/div>\n <\/span>\n
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        \n \n <\/path>\n <\/svg><\/span><\/div> Workstation Backups<\/span><\/span>\n <\/div>\n <\/span>\n
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        \n \n <\/path>\n <\/svg><\/span><\/div> Encrypted during Cold Storage<\/span><\/span>\n<\/div>\n<\/span>\n
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        \n \n <\/path>\n <\/svg><\/span><\/div> No Cost to Restore<\/span><\/span>\n <\/div>\n <\/span>\n
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        \n \n <\/path>\n <\/svg><\/span><\/div> 3-2-1 Backup Methods<\/span><\/span>\n <\/div>\n <\/span>\n
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        \n \n <\/path>\n <\/svg><\/span><\/div> Air Gapped Backups<\/span><\/span>\n <\/div>\n <\/span>\n
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        \n \n <\/path>\n <\/svg><\/span><\/div> Ransomware Data Protection<\/span><\/span>\n <\/div>\n <\/span>\n
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        \n \n <\/path>\n <\/svg><\/span><\/div> 30 Day Retention<\/span><\/span>\n <\/div>\n <\/span>\n
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        \n \n <\/path>\n <\/svg><\/span><\/div> Onsite Storage Backup Solutions<\/span><\/span>\n <\/div>\n <\/span>\n
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        Deployments<\/h5>\n <\/div>\n <\/div>\n
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          \n \n <\/path>\n <\/svg><\/span><\/div> Access to Rack Mates Wholesaler pricing<\/span><\/span>\n <\/div>\n <\/span>\n
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          \n \n <\/path>\n <\/svg><\/span><\/div> On site deployment<\/span><\/span>\n <\/div>\n <\/span>\n
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          \n \n <\/path>\n <\/svg><\/span><\/div> Preconfigured and Tested Deployments<\/span><\/span>\n <\/div>\n <\/span>\n
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          \n \n <\/path>\n <\/svg><\/span><\/div> Paired Hardware for application<\/span><\/span>\n <\/div>\n <\/span>\n
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          \n \n <\/path>\n <\/svg><\/span><\/div> Partnerships with internal IT employee’s<\/span><\/span>\n<\/div>\n<\/span>\n
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          \n \n <\/path>\n <\/svg><\/span><\/div> From single laptop to 50+ qty deployment<\/span><\/span>\n <\/div>\n <\/span>\n
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          \n \n <\/path>\n <\/svg><\/span><\/div> Connect into non-managed infrastucture<\/span><\/span>\n <\/div>\n <\/span>\n
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          \n \n <\/path>\n <\/svg><\/span><\/div> No Min Requirements (We deploy single laptops with O365 accounts)<\/span><\/span>\n <\/div>\n <\/span>\n
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          Indicitive Pricing<\/h2>\n <\/div>\n <\/div>\n
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          Rack Mate has provided the below estimate cost for basic services. Whilst we price on an \u00c0 la carte<\/span>  model we know the importance of having a ball park figure<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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          Per PC Management<\/h4>\n <\/div>\n <\/div>\n
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          \/ month<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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          10 minutes per month support<\/p>\n <\/div>\n <\/div>\n

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          Automatic Patching of Windows \/ Thirdparty Software<\/p>\n <\/div>\n <\/div>\n

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          Advanced Monitoring and notifications<\/p>\n <\/div>\n <\/div>\n

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          Remote Support<\/p>\n <\/div>\n <\/div>\n

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          Managed EDR (Antivirus)<\/p>\n <\/div>\n <\/div>\n

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          Basic Tech Stack<\/p>\n <\/div>\n <\/div>\n

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          Additional Support Billed @ Standard Rate<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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          Backups<\/h4>\n <\/div>\n <\/div>\n
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          \/ month<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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          Unit Price is for 1TB<\/p>\n <\/div>\n <\/div>\n

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          Differential or Full Backups<\/p>\n <\/div>\n <\/div>\n

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          Choice of Cloud, Offsite, Internal<\/p>\n <\/div>\n <\/div>\n

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          Air Gapped Backups additional $20 ea<\/p>\n <\/div>\n <\/div>\n

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          Raw Data Only Via SFTP Transfer<\/p>\n <\/div>\n <\/div>\n

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          Optional Extra: Server Images \/ Hardware<\/p>\n <\/div>\n <\/div>\n

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          Optional Reduction: O365 Only Account<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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          Security Per Device<\/h4>\n <\/div>\n <\/div>\n
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          \/ month<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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          Managed EDR<\/p>\n <\/div>\n <\/div>\n

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          Managed SEIM<\/p>\n <\/div>\n <\/div>\n

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          24×7 Security Centre<\/p>\n <\/div>\n <\/div>\n

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          Managed Externally<\/p>\n <\/div>\n <\/div>\n

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          12 Month Commitment<\/p>\n <\/div>\n <\/div>\n

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          Auto Isolate on Detection<\/p>\n <\/div>\n <\/div>\n

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          Rack Mate Assisted Remediation and Damage Report<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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          Onsite Support<\/h4>\n <\/div>\n <\/div>\n
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          \/ Hour<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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          Includes Callout<\/p>\n <\/div>\n <\/div>\n

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          Within Service Zones<\/p>\n <\/div>\n <\/div>\n

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          Scheduled Appointment<\/p>\n <\/div>\n <\/div>\n

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          Hardware Installation<\/p>\n <\/div>\n <\/div>\n

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          Training<\/p>\n <\/div>\n <\/div>\n

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          Large Onsite Deployment<\/p>\n <\/div>\n <\/div>\n

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          Excludes Trade Install Costs<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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          Business Start up Pack<\/h4>\n <\/div>\n <\/div>\n
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          \/ month<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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          Includes 1x O365 Email (standard)<\/p>\n <\/div>\n <\/div>\n

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          Initial Configuration of Package<\/p>\n <\/div>\n <\/div>\n

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          Month to Month Plan (min 3 month commit)<\/p>\n <\/div>\n <\/div>\n

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          Auto Managed 1x PC (With EDR)<\/p>\n <\/div>\n <\/div>\n

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          1x Website Basic Design and Domain<\/p>\n <\/div>\n <\/div>\n

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          Office 365, One Drive and Email Backup<\/p>\n <\/div>\n <\/div>\n

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          Laptop Backup Daily<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

          \n
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          \n \n <\/div>\n <\/div>\n
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          Tradie Pack<\/h4>\n <\/div>\n <\/div>\n
          \n \n
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          \n \n $\n <\/span> 49<\/span> <\/span><\/span> \n $\n <\/span> 89<\/span> <\/span><\/div>\n <\/div>\n <\/div>\n <\/div>\n
          \n
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          \/ month<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

          \n \n \n
          \n

          1x Office365 Standard Email, Word, Excel<\/p>\n <\/div>\n <\/div>\n

          \n \n \n
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          1x User Tradify Account Configuration Only<\/p>\n <\/div>\n <\/div>\n

          \n \n \n
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          1x Xero Account Configuration Only<\/p>\n <\/div>\n <\/div>\n

          \n \n \n
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          Phone Setup (Remote)<\/p>\n <\/div>\n <\/div>\n

          \n \n \n
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          12 Month Commitment<\/p>\n <\/div>\n <\/div>\n

          \n \n \n
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          Laptop Setup<\/p>\n <\/div>\n <\/div>\n

          \n \n \n
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          6am-6pm Phone Support<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n

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          The above has been provided as an average estimate only. Rack Mate will initiate a onsite free of charge meeting to arranage a quotation and provide profressional opinion for your review. All excluded hourly rate will be billed at $115\n per hour ex gst. All above figures exclude GST\n
          Estimates subject to change<\/p>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n

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          Get in contact for Obligation Free Quote or Chat<\/span><\/a>\n <\/span>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n <\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"

          Rack Mate’s Take on MSP We all use computers nowday’s. Every business relies on them. Lets keep them working and trouble free with Rack Mate Hardware Rack Mate picks the correct hardware and software for you with over 10 years experience security We know what your files mean to you we aim to keep them […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-templates\/full-width-page.php","meta":{"footnotes":""},"class_list":["post-1282","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/rackmate.com.au\/index.php\/wp-json\/wp\/v2\/pages\/1282","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/rackmate.com.au\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/rackmate.com.au\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/rackmate.com.au\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/rackmate.com.au\/index.php\/wp-json\/wp\/v2\/comments?post=1282"}],"version-history":[{"count":5,"href":"https:\/\/rackmate.com.au\/index.php\/wp-json\/wp\/v2\/pages\/1282\/revisions"}],"predecessor-version":[{"id":1357,"href":"https:\/\/rackmate.com.au\/index.php\/wp-json\/wp\/v2\/pages\/1282\/revisions\/1357"}],"wp:attachment":[{"href":"https:\/\/rackmate.com.au\/index.php\/wp-json\/wp\/v2\/media?parent=1282"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}